Deleting files from edit modal doesn't stick

I’ve noticed over the last week or so that when editing a record from a modal form, if you delete a file it will appear to be gone in the modal but it’s not actually deleted. Here is the most recent record where it happened.

Hi @onlymatt which field on that page is the one that’s causing trouble?

I was able to get it to work without any issues on my own Airtable setup

remove-file-preview

Here’s a video of it: https://drive.google.com/file/d/1X60e22vy7hXa90eSSlHNaz3r76ThMCzV/view?usp=sharing

It happens consistently with these attachments on our cost table. Here’s the page where the video happened.

Thanks for sharing @onlymatt - I think this issue is limited to when you both delete a file and upload a new one, I think I can explain that.

I’ll raise this with the Engineering team.

In the meantime, if you do each step individually you will likely have a more predictable experience, but of course we’ll figure out why they’re not working together.

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@darragh I’ve just come across this exact same issue, but I’m not trying to upload a new one, just allow the user to delete via modal. Each time I test it, it looks like it was OK, then the file comes straight back!

Has anyone else reported this? Anything I should be aware of? Thanks :slight_smile:

I’m currently testing Noloco and I just came across the exact same problem.
I delete the file in the modal edit screen, it looks good and when I click [Done] and go back to the details screen, the file is still there. When I look directly in the table, the file is also there.

I had this same problem in 2 cases:

  • the profile picture in the Noloco user table
  • a Noloco file field added to an Airtable synced table (to limit the user upload to maximum 1 file, which cannot be done on Airtable attachment fields, but that’s another story)

Is it a known, recurring or unsolved problem, as the initial post seems a bit old now?

Any update regarding this? We have the same issue. Deleting and adding new attachments aren’t working, the old ones aren’t being deleted.

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I’m still experiencing this issue as well

I’ve opened a ticket with their support. No news yet.

Hi @onlymatt @Neervig I’ve run a couple of tests on my app, and it works as expected. Can you please reach out to support@noloco.io with a screen recording and a link to where you are experiencing this so that we can take a look at it for you? Thank you!

Delete files

@david it is when it’s in a modal, then it’s not working. I have already sent a screen recording in my ticket :slight_smile:

Thank you for the clarification @Neervig I’ll talk with our engineering team about this and we’ll make sure to keep you posted

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Hi @onlymatt @Neervig Thank you for flagging it with us that this is still happening. We’ve successfully replicated the issue and have escalated it to our engineering team to figure out why this is happening. We’ll make sure to keep you posted.

In the meantime, if you do the steps individually for now, deleting the files and confirming before adding replacement files, it should work, and the deleted files won’t be showing.

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Hi @onlymatt and @Neervig,

I hope you’re having a wonderful day. This fix for this issue has just been rolled out. It should now work as you’d expect it to. If you run into any issues, please let us know! Thank you again for flagging this with us and for your patience!

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