Currently, when you send an email via workflow > ‘send email’ action the subject line gets displayed several times. The subject line appears as following:
- Email subject
- Email body
- Email preview text (here 2 times, because it takes the subject line and the first line of the body, which is the subject line).
Email body
Preview in mail client:
Our users find this really confusing because they read the subject line several times and miss the important information. It looks like spam or a misconfigured email.
The proposed solution is to provide the ‘preview text’ as a configuration field in the ‘send email’ action. This would solve this issue.
Now I send the email via Airtable, which is a real shame.