Feature Request: Comment notification bubbles on records
- Passing this one along from a client… fantastic idea. Right now, responding to comments is only enforced by users themselves as a manual SOP, or through the notifications “hub” in the bottom left of the page, or the email notifications.
- It would be a valuable add-on to be able to see notifications in-line. Being able to quickly tell which records have unattended comments would be an absolute game-changing visual queue.
- See the mockup below, particularly the right-most column (apologies for the low res).
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Great idea! Airtable already has a similar feature (it simply shows a total comment count rather than unread comments) and would be great to see something similar in Noloco!
Airtable currently show it next to the first column in your list (see SS below) - I think it’d be neat if we had control of what column it goes in.
Also another feature that is somewhat related (happy to make another thread if needed) would be the ability to show the most recent comment in the record list, this has been requested numerous times by clients both for AT and Noloco - no one does this atm!
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I think having a total count of the comments is fine, but maybe bold or some other icon means that there are unread comments.
That’s the key thing here—being able to tell, at a glance, that a record needs attention.
And as far as the other idea goes, I like that! Perhaps clicking on the icon expands a side panel or a pop-up with the comments, for a cleaner experience, just a thought
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The lack of this feature (or something like it) has come up again with a client as a severely bottle-necking thing.
Given the sheer volume of customer data my client’s team is interacting with, there are countless conversations to keep track of. The issue is that management has no idea if there are unaddressed comments, which rows need to be tended to still, etc, without manual work having to be done (for example, a “Comments Addressed” checkbox or single-select, you get the idea).
But that’s simply not scalable. Again, the issue here is that there could be messages from customers from over 2 weeks ago since it’s so easy for management to miss them.
The ideal solution will allow users to see at the collection-level which rows have unread comments. I guess one complication here is defining what counts as “unread.” For example, is the row marked as “read” once one and any user views it, or is it marked as “read” for the current user once they themselves have viewed it, etc.
I think the first option (it is marked as read once anyone views it) makes sense from a management standpoint - they just need to see if the assignee for that record has viewed the comments. Another option (perhaps in addition to the above) would be a bubble/icon at the collection level that shows the icon/initials/name of the person who last commented. That would be huge. Best of all, getting an on-hover modal of the comments itself when you mouse over a record would be amazing.
Not sure what the best way to approach this is, but all I know is that management/project managers need visibility on the comments on these various records.
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Thanks for the feedback Joel, it’s definitely something we’re thinking about, but as you can see, there’s no one size fits all solution.
Particularly complications around what is ‘read’ (we don’t currently have a read/unread functionality)
Keep in mind that the notification centre does have read/unread notifications and users will be notified for comments they are involved in based on their notification preferences
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Understood! The read/unread delineation in the comments hub is helpful for the actual assignees themselves, but not for managers/people exercising oversight on the execution of the tasks or the conversations with the customers.
Appreciate your response.
One thing we might explore is allowing you to add lookups / rollups based on comments, such as the last comment date - that could always be useful, right?
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@darragh It would only be helpful to my client’s use-case in particular if it supported looking up the most recent comment’s user. Then we could see who most recently commented at a glance, which would be a nice micro solution!
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