I’m confused as to the definition of a Team Member and a Client user for billing purposes. According to how I read Pricing | Noloco my app should only have 3 Team Members (3 app builders who also share the email domain of the only user in the workspace). All other users have a different email domain and are not able to modify the app. Despite this set up, I see that all active users are showing up as Team Members in billing. Why is that? Is there another definition I am not aware of? Is “Can access to all data?” in the role management section also an indicator of Team Members?
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Hey @MWorth
Is “Can access to all data?” in the role management section also an indicator of Team Members?
Yes, this is the “problem”.
If they can access all data, or if they have the “Team member” property enabled on their role, then they are considered a team member.
Clients (external users) should not be able to access all data.
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That’s turned off for my default User role, but this is still showing those people as Team Member type users in my billing plan
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Do they have the same email domain as you or any other team member?
If so, then that’s the reason.
If you want to reach out to our support team, they can confirm this for you.
In the image below, you can see that there are only two users who have the same email domain. They’re also the only accounts with the Team Admin role.
I also tried to submit a request to the support team, but I saw a popup that said that only people with the Starter subscription and above can submit a support ticket