At the moment it is possible to setup action buttons and to trigger a follow-up action.
A great added value would be to setup conditions which then lead to different follow-up actions. Example: I have a ticket and based on the status a user picks from the status field, I want to trigger a specific follow-up action. In case the user selects another status a different action dialogue would open performing a different action.
This way it would be easer to guide the user and to ensure follow-up action are not forgotten.