Mention @ a user in a workflow when creating a record comment

[Kieran]

Way to issue:

Create a workflow that creates a new record comment that mention the user is selected as part of a new message form.

The record comment is created and the text @Kieran Saunders but not hightlighted like a mentioned user when done in the comments components.

See screenshoots

[dianakirby]

I want to +1 this as I went to do this same thing today and ran into the same experience. The main thing I’m trying to solve for here by tagging the User is to send them a notification because they’ve been tagged, but in the native way it would be if a user was typing out their comment manually.

I can work around this by just adding a step to my workflow to send a native push notification, but it would be a cool feature to have within the “add a record comment” workflow action.

For reference: I tried it the following ways:

• @ {First Name} {Last Name}
• {First Name} {Last Name}
• @{First Name}_{Last Name}
• @{user email}
• {user email}

[darragh]

Hey @Kieran and @dianakirby

We actually do support this, and it’s documented in our guides, admittedly it’s under the section of Make / Zapier.

Record Comments | Noloco

If you want to mention a colleague or customer in a comment when creating comments programmatically, you can mention them by ID using this format @[123] where 123 is the Noloco User’d ID.

In practice, it would look something like this:

[dianakirby]

Thank you! It’s so silly- I actually tried this too but forgot about it, but I added a “@” at the start because I was thinking of it like manually tagging someone it showed up as @123 But now I know to add the around it. Appreciate it and the helpful reminder to check guides first as well!!

[darragh]

Happy to help @dianakirby !