We started using the recently added Action “Add Comment or Note” to track who did what to a certain record.
We did this by adding this Action to our existing Action Buttons. For example a Button that changes the Status of a Ticket to “done” will haave a second action that writes a note “Set status to done”. This way we have a nice overview right in the Comment field.
However we ran into a Problem when we tried to do this for Buttons that use a Modal.
Unfortunately it is not possible to preset the Comment body if the Action button is set to modal.
It would be great if you could still add a predefined Comment to a Record, even if the Button is set to modal. It works for all other fields too by choosing “hidden value”